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Certified Payment’s website is designed with easy navigation to allow users to make hassle free payments.

If your question regards a payment that was not honored, please contact the bank that issued your credit card to resolve the issue. Certified Payments receives the response displayed, directly from the authorizer. Certified Payments does not govern nor is it responsible for the response from the authorizer.

If you should experience a problem or have an unanswered question, you may email Certified Payments at any time. Please provide as much detailed information as possible and you will receive a prompt reply.

When contacting Certified Payments via email or telephone regarding online payments already made, please provide the following information:

Date of payment
Amount of payment
Payable to whom (i.e.: City of Anywhere USA Municipal Court)
Account number or ticket number
Confirmation number you received via email

Contact Email: support@certifiedpayments.net
Contact Telephone: 1-866-539-2020

1: How do I make a payment using Certified Payments?
2: What if the Government Agency that I wish to pay is not registered with Certified Payments?
3: Is there a list of all the Government Agencies Certified Payments services on this website?
4: Is there a fee charged for this service?
5: I submitted my payment, but I lost my internet connection before the result was displayed. What is the status of my payment?
6: Will I receive proof that my transaction has been processed?
7: Does the Government Agency need to know my Payment ID?
8: What should I mail to the Government Agency once my payment has been completed?
9: When will my payment be credited?
10: Will the Government Agency receive my credit card number?
11: Do I have to pay the full balance due?
12: Can I make partial payments using two different credit cards?
13: Is there a maximum number of payments that can be made?
14: What are the advantages of paying by credit card over the internet or telephone?
15: What if I change my mind after the payment has been made? Can I get a refund?
16: Which credit cards does Certified Payments accept?
17: Whom should I contact if my payment was not approved?
18: Whom should I contact regarding a billing error charged to my credit card?
19: How do I know that my personal information is secure?
20: Can I pay my taxes from 2 years ago with my credit card?

How do I make a payment using Certified Payments?
You can make a payment for property taxes, utilities, courts and vehicle registration by visiting our website at www.certifiedpayments.net. You may also call 1-866-549-1010 to make a payment over the telephone.

You must obtain the Bureau Code or a ZIP code within the Goverment Agency's jurisdiction, prior to payment, to use this service.Our website will guide you through the payment process. All fields are required to complete your payment with the exception of an email address.


What if the Government Agency that I wish to pay is not registered with Certified Payments?
The Government Agency must be previously registered with Certified Payments in order for a customer/cardholder to make a payment.

Each Government Agency is issued a Bureau Code for each department that accepts payments through Certified Payments. Property Tax and Court Fines are never issued the same Bureau Code. You must obtain the Bureau Code or a ZIP Code within the Government Agency's jurisdiction, prior to payment, to use this service.


Is there a list of all the Government Agencies Certified Payments services on this website?
Due to privacy concerns, we do not provide a full list of Government Agencies that are registered with Certified Payments.


Is there a fee charged for this service?
Yes. The Convenience Fee applies to all methods of payment.

The fee varies for different types of payment and card types. Once the amount is entered, the fee is calculated and displayed. You will have the option to continue or discontinue at that time.

This fee is non-negotiable and will appear on your credit card as a seperate line item from your payment amount.

A description of the fee will include an abbreviation of the Government Agency in addition to an abbreviation of the convenience fee. The Government Agency does not receive any part of this fee.


I submitted my payment, but I lost my internet connection before the result was displayed. What is the status of my payment?
If a valid email address was provided and the payment was processed successfully, an electronic confirmation is sent immediately. You may also call Certified Payments and speak with a customer service representative. Customer service is available Monday through Friday from 8:00 AM to 5:00 PM CST 1-866-539-2020.


Will I receive proof that my transaction has been processed?
Yes. Your payment is processed immediately and you will receive a Payment ID when the transaction is complete. You will also have the option of an electronic confirmation via email as proof that your payment has been made, if a valid email address is provided. Upon completion of your payment, a receipt page is displayed with your Payment ID. The receipt page may be printed and kept with your records.


Does the Government Agency need to know my Payment ID?
No. The purpose of the Payment ID is to provide proof to you that your payment has been processed.


What should I mail to the Government Agency once my payment has been completed?
For all payment types, you do not need to mail in a payment voucher to the Government Agency. Once your payment is completed, you may print the receipt page that displays your Payment ID and keep it with your records.

Certified Payments provides the Goverment Agency with the information needed to post your payment.


When will my payment be credited?
The payment date will be equal to the date your transaction is approved and completed. Certified Payments suggests that you make your payment at least 3 days in advance of the due date. The Government Agency may not credit your account until the funds are deposited into their bank account. This process may take up to 72 hours.


Will the Government Agency receive my credit card number?
No. We do not send your credit card number to the Government Agency. We store all information on our secure servers and the Government Agency only has access to the payment types, not the numbers.


Do I have to pay the full balance due?
You may make a full or partial payment through this service, if allowed by the Government Agency. However, you will still need to pay the remaining balance by the payment due date to avoid penalties and/or interest.

Courts and Property Tax offices generally do not allow partial payments. You must read your citation, warrant or tax statement to determine if the Government Agency will accept a partial payment.


Can I make partial payments using two different credit cards?
Yes. To use 2 different credit cards you must make 2 seperate transactions. You will also incur 2 seperate convenience fees.


Is there a maximum number of payments that can be made?
Yes. Certified Payments allows only 5 payments per day. This restriction is designed to reduce fraud and misuse of this website.


What are the advantages of paying by credit card over the internet or telephone?
There are several advantages to paying with your credit card.

First, the convenience of going online and making your payment without writing a check and mailing your payment.

Second, your credit card may provide revolving credit.

Third, you may potentially gain valuable points or miles from your card issuer.


What if I change my mind after the payment has been made? Can I get a refund?
Refunds, Credits and Voids must be approved by the Government Agency. Certified Payments will send a request to the Government Agency to which payment has been made, asking for permission. Once permission is granted by the Government Agency, Certified Payments will refund any monies due.


Which credit cards does Certified Payments accept?
Certified Payments accepts payments on behalf of Government Agencies. Most Government Agencies accept both MasterCard and Visa. American Express and Discover are offered and optional to each Government Agency. Accepted card type logos are displayed on the payer information page.


Whom should I contact if my payment was not approved?
You should contact your card issuer for assistance.


Whom should I contact regarding a billing error charged to my credit card?
You should contact the Government Agency first and ask what amount was due and what was charged. If a refund is due, the Government Agency will contact Certified Payments and credit will be issued.

If you believe your card number was used fraudulently, you should contact your card issuer for assistance.


How do I know that my personal information is secure?
Certified Payments uses 128-bit SSL encryption throughout the entire website and for payments that are made via the telephone. Certified Payments is a Verisign Secure Site.


Can I pay my taxes from 2 years ago with my credit card?
Credit Cards may be used for current obligations only. Past due obligations must be paid by another form of payment, such as a check.